Property Maintenance FAQs

View our coverage map below: 

We are actively building our provider network to better serve you. For real-time availability, please check in the HOMEE app.

Rates for our pros are determined using data collected from the U.S. Bureau of Labor Statistics. We negotiate competitive rates with our pros based on their volume of HOMEE business, years of trade experience and the zip code in which the service is provided.

Finding the best pros will always be our top priority. We make sure we get the best by examining local markets for top pros in the area. Note: All pros that register with HOMEE will go through the same background check and vetting process.

After a pro has registered and cleared background check, our Vendor Success team will set up an interview with the pro to discuss certifications and licensing.

To choose a specific pro you will need to tap the heart icon located on the right of the page while rating your pro. This will add the pro to be one of your favorites. The next time you send a job request, your favorited pros will be the first to have a chance to accept the request before it goes out to the live HOMEE network.

To update your payment method, follow the steps below:
1. Go to the upper right-hand corner of the app and tap the menu bar.
2. Tap on your profile picture.
3. To replace or remove your current payment method tap on the card being used.
4. To add a new credit card, tap “+ Credit Card.”

Some jobs may be bigger than anticipated. If a pro is unable to complete the job due to it being above their level of expertise, our vendor success team will contact you immediately. You will be fully refunded for the previous request and HOMEE will dispatch a new pro with the requisite experience needed to complete the job.

If you do not get contacted, please reach out to 1-855-YO-HOMEE.

When you need to add another service request while already having one ongoing, you will need to tap the “+” button located at the top left of the of your screen. This will bring you back to the home screen and allow you to send an additional request. If you have multiple requests going at once you will see them circled in the top of your screen, you will also be able to toggle between the different ongoing jobs.

Here are some options you can try:
1. Make sure you have the most up-to-date app released in the store.
2. Turn Wi-Fi OFF in Settings > Wi-Fi.
3. Turn Airplane Mode OFF in Settings > Airplane Mode.
4. Turn Cellular Data ON for Apple iOS: Settings > Cellular > Cellular Data.
5. For Android: Settings > Connections > Mobile Networks > Mobile data > Enable data.
6. In Cellular Data > Use Cellular Data
 

If you are still having issues, please email us at support@homeeondemand or call our support line 1- 855-YO-HOMEE. 

We are actively building our provider network. To learn more and start your HOMEE application click here. 

1. Search “Homee On Demand Pro” in the Apple Store or Google Play Store (depending on your smartphone).
2. Download the app.
3. Tap “SIGN UP" on the opening screen.
4. Fill out all fields. Note: the bottom field includes a button for each trade. Select each trade that applies and enter how many years of experience for each individual trade. Enter any license number that may be applicable for a certain trade.
5. Review, agree and acknowledge background check disclosure, whether you would like a copy of your background check and last read and accept terms of use last agreement.

If you are looking for more information about becoming a pro on the Homee network, head to our pro page - https://www.homeeondemand.com/pro  and fill out the form at the bottom of the page. 

Depending on how many countries and states you have lived in, background checks can take from two minutes to as long as a week. Military may take longer due to deployment and locations. If you are curious as to the status of your background check, email support@homeeondemand.com

Yes, you will only be able to receive jobs when you are online.
To go online you will need to have completed the following:

1. Cleared background check.
2. Added a profile picture.
3. Added deposit bank account info.
4. Selected your trades. 

Note: In some states, you will need to have your own insurance to be able to accept jobs on the HOMEE network.

For providers that don't have insurance, you will be able to select into a short-term insurance policy for all HOMEE jobs. Our vendor manager's will be able to give you more information during the onboarding process. 

Yes, you will need a profile picture to go online and accept jobs. It’s important to have a professional profile picture as this will be your first impression to the consumer.

Once you’ve passed the background check and are able to go online, you will be able to press the grey
“+ show my rates” button located on the bottom left hand corner of the home screen in the app.

Each pro is responsible for buying their own materials for each job and will be reimbursed within 72 hours.

However, if you are purchasing over $500 in materials for a Homee job, Homee will cover the cost of materials. At checkout, be sure to have the cashier call 1-855-YO-HOMEE and press 1 to speak to a Homee representative about a materials purchase. 

If you don’t use all the materials from a job, you are required to leave the materials with the consumer for future use. If the consumer explicitly says they don’t want the excess materials, you can keep them to use for future jobs with HOMEE.

If you are logged in and online, you will be notified through the app if you are in range of a job. Note: the app must be running in the background of your smartphone to alert you of an incoming job.

To solve this issue, tap the “HOME” button located in the menu bar. If this doesn’t work, force close the app on your device and restart.

If you are still having issues, please email us at support@homeeondemand.com or call us at 1-855-Yo-Homee. 

Here are some options you can try:
1. Make sure you have the most up-to-date app released in the store.
2. Turn Airplane Mode OFF in Settings > Airplane Mode.
3. Turn Cellular Data ON for Apple iOS: Settings > Cellular > Cellular Data.
4. For Android: Settings > Connections > Mobile Networks > Mobile data > Enable data
5. In Cellular Data > Use Cellular Data

If you are still having trouble, please email us at support@homeeondemand.com or call us at 1-855-YO-HOMEE. 

To add your banking info:
1. In the upper right-hand corner, tap on the menu bar.
2. Click on your profile picture.
3. Scroll down and tap on “Add Account.”
4. From here, you will be able to add, remove or change your banking account information.

No, our background check is not for credit report purposes. It’s only used for criminal activity clearance.

If you need to bring someone to help you during a job, the helper is required to have cleared background check through HOMEE. Once they’re cleared, the consumers will have to tap the “+” button at the top left of their app to send another request for the helper. If your helper is with you onsite, they should be the first professional to accept the job. Note: They will not be paid through HOMEE unless the consumer allows for a second request to be sent through the HOMEE app. If this were to happen, the consumer would be refunded for the second dispatch fee.

If you are given a larger scope of work by the consumer than you can be perform, you should tell the consumer that you need to discuss with HOMEE. At that point, you should call 1-855-YO-HOMEE to notify our team that you will not be able to do the work due to the job being outside of your expertise.

If the consumer does not accept the request right away, give them a call to let them know you accepted the request and that they need to confirm in order for you to start the job. To contact the consumer, click "contact owner" at the bottom right of the page. 

To make yourself a business owner:

1. In the upper right-hand corner of the app, tap on the menu bar.
2. Tap on your profile picture.
3. Scroll down to the bottom of the page and tap “Add Company.”
4. Tap “Owner.”
5. Once you verify your bank account information, scroll down and adjust your employment rates. This will let you control the percentage that is shown to your employees after they have completed jobs.
6. Next, specify if you want your employees to receive job requests from only your in-house and preferred networks or expand to the open network as well. 
7. Once you have adjusted rates and requests, scroll down and select all services your company provides.
8. Once done, scroll down to “Notification Settings” and select which email alerts you would like to receive at various stages of the resident’s service request process.
9. Tap “Save and Continue.” 
10. The app will take you to a page titled “Company Details.” Add all your company’s information along with a company picture and number of employees.
11. Once you have added your company, it's now time to send your employees your company code. This will allow your employees to use the app under your company’s name when taking jobs on the HOMEE app.

1. In the upper right-hand corner of the app, tap on the menu bar. 
2. Tap on your profile picture.
3. Scroll down and tap on your existing company.
4. In your company’s profile page you should see your “Employer Code.” By tapping “Send” you will be able to send this code to all your employees via email or text message.

1. In the upper right-hand corner of the app, tap on the menu button.
2. Tap on your profile picture.
3. Scroll down to the bottom of the page and tap “Add Company.”
4. Tap “Employee.”
5. You will be taken to the employee page. From here, you will need to enter your employee code given to you by your employer. 

If you have your preferred bank account on file, then it will take 48-72 hours after the job is complete.

If you have not received payment for a job, please call 1-855-YO-HOMEE or email support@homeeondemand.com 

To allow the HOMEE Pro app to find your location, you will need to go to your general settings on your smartphone and tap “Allow Location Access” for the HOMEE Pro app.