Frequently Asked Questions

View our coverage map below: 

We are actively building our provider network to better serve you. For real-time availability, please check in the HOMEE app.

Rates for our pros are determined using data collected from the U.S. Bureau of Labor Statistics. We negotiate competitive rates with our pros based on their volume of HOMEE business, years of trade experience and the zip code in which the service is provided.

Finding the best Pros will always be our top priority. We make sure we get the best by examining local markets for top Pros in the area. Note: All Pros that register with HOMEE will go through the same background check and vetting process.

After a Pro has registered and cleared background check, our Vendor Success team will set up an interview with the Pro to discuss certifications and licensing.

To choose a specific Pro you will need to tap the heart icon when rating your Pro. This will add the Pro to be one of your favorites. The next time you send a job request, your favorited Pros will be the first to have a chance to accept the request before it goes out to the live HOMEE network.

To update your payment method, follow the steps below:
1. Go to the upper right-hand corner of the app and tap the menu bar.
2. Tap on your profile picture.
3. To replace or remove your current payment method tap on the card being used.
4. To add a new credit card, tap “+ Credit Card.”

We verify trade licenses and skill sets of all Pros on our network and match repair needs according to photos, videos and notes provided.  Sometimes the actual repair needed does not match the originally assessed repair after an investigation is completed.  If a Pro is unable to complete the job for any reason, our customer success team will contact you immediately to make arrangements for a different Pro to complete your repairs.

If you need immediate support, please reach out to 1-855-YO-HOMEE.

Yes.  When you need to add another service request while already having one ongoing, you will need to tap the “+” button located at the top left of the of your screen. This will bring you back to the home screen and allow you to send an additional request. If you have multiple requests going at once you will see them circled in the top of your screen, you will also be able to toggle between the different ongoing jobs.

Here are some options you can try:
1. Make sure you have the most up-to-date app released in the store.
2. Turn Wi-Fi OFF in Settings > Wi-Fi.
3. Turn Airplane Mode OFF in Settings > Airplane Mode.
4. Turn Cellular Data ON for Apple iOS: Settings > Cellular > Cellular Data.
5. For Android: Settings > Connections > Mobile Networks > Mobile data > Enable data.
6. In Cellular Data > Use Cellular Data
 

If you are still having issues, please email us at support@homee.com or call our support line 1- 855-YO-HOMEE. 

We are actively building our provider network. To learn more and start your HOMEE application click here. 

To begin the vetting process, please fill out an application at https://www.homee.com/become-a-pro.

Depending on how many countries and states you have lived in, background checks can take from two minutes to as long as a week. Military may take longer due to deployment and locations. If you are curious as to the status of your background check, email support@homee.com

Yes, you will only be able to receive jobs when you are online.
To go online you will need to have completed the following:

1. Cleared background check.
2. Added a profile picture.
3. Added deposit bank account info.
4. Selected your trades. 

Note: In some states, you will need to have your own insurance to be able to accept jobs on the HOMEE network.

For providers that don't have insurance, you will be able to opt into a short-term insurance policy for all HOMEE jobs. Our Vendor Success team will be able to give you more information during the onboarding process. 

Yes.  You will need a profile picture to go online and accept jobs.  It’s important to have a professional profile picture as this will be your first impression to the customer.

Each Pro is responsible for buying their own materials for each job and will be reimbursed within 72 hours of job completion.

If you are logged in and online, you will be notified through the app if you are in range of a job. Note: the app must be running in the background of your smartphone to alert you of an incoming job.

To solve this issue, tap the “HOME” button located in the menu bar. If this doesn’t work, force close the app on your device and restart.

If you are still having issues, please email us at support@homee.com or call us at 1-855-Yo-Homee. 

Here are some options you can try:
1. Make sure you have the most up-to-date app released in the store.
2. Turn Airplane Mode OFF in Settings > Airplane Mode.
3. Turn Cellular Data ON for Apple iOS: Settings > Cellular > Cellular Data.
4. For Android: Settings > Connections > Mobile Networks > Mobile data > Enable data
5. In Cellular Data > Use Cellular Data

If you are still having trouble, please email us at support@homee.com or call us at 1-855-YO-HOMEE. 

To add your banking info:
1. In the upper right-hand corner, tap on the menu bar.
2. Click on your profile picture.
3. Scroll down and tap on “Add Account.”
4. From here, you will be able to add, remove or change your banking account information.

No.  Our background check is not for credit report purposes.  It’s only used for criminal activity clearance.

If the customer does not accept the request right away, give them a call to let them know you accepted the request and that they need to confirm in order for you to start the job. To contact the customer, click "contact owner" at the bottom right of the page. 

To make yourself a business owner:

1. In the upper right-hand corner of the app, tap on the menu bar.
2. Tap on your profile picture.
3. Scroll down to the bottom of the page and tap “Add Company.”
4. Tap “Owner.”
5. Once you verify your bank account information, scroll down and adjust your employment rates. This will let you control the percentage that is shown to your employees after they have completed jobs.
6. Next, specify if you want your employees to receive job requests from only your in-house and preferred networks or expand to the open network as well. 
7. Once you have adjusted rates and requests, scroll down and select all services your company provides.
8. Once done, scroll down to “Notification Settings” and select which email alerts you would like to receive at various stages of the resident’s service request process.
9. Tap “Save and Continue.” 
10. The app will take you to a page titled “Company Details.” Add all your company’s information along with a company picture and number of employees.
11. Once you have added your company, it's now time to send your employees your company code. This will allow your employees to use the app under your company’s name when taking jobs on the HOMEE app.

1. In the upper right-hand corner of the app, tap on the menu bar. 
2. Tap on your profile picture.
3. Scroll down and tap on your existing company.
4. In your company’s profile page you should see your “Employer Code.” By tapping “Send” you will be able to send this code to all your employees via email or text message.

1. In the upper right-hand corner of the app, tap on the menu button.
2. Tap on your profile picture.
3. Scroll down to the bottom of the page and tap “Add Company.”
4. Tap “Employee.”
5. You will be taken to the employee page. From here, you will need to enter your employee code given to you by your employer. 

If you have your preferred bank account on file, then it will take 48-72 hours after the job is complete to get paid.

If you have not received payment for a job within 72 hours after job completion, please email support@homee.com 

To allow the HOMEE Pro app to find your location, you will need to go to your general settings on your smartphone and tap “Allow Location Access” for the HOMEE Pro app.