Find Answers to Your Questions
View our coverage map below:
We are actively building our provider network to better serve you. For real-time availability, please check in the HOMEE app.
Rates for our pros are determined using data collected from the U.S. Bureau of Labor Statistics. We negotiate competitive rates with our pros based on their volume of HOMEE business, years of trade experience and the zip code in which the service is provided.
Finding the best pros will always be our top priority. We make sure we get the best by examining local markets for top pros in the area. Note: All pros that register with HOMEE will go through the same background check and vetting process.
After a pro has registered and cleared background check, our Vendor Success team will set up an interview with the pro to discuss certifications and licensing.
To choose a specific pro you will need to tap the heart icon located on the right of the page while rating your pro. This will add the pro to be one of your favorites. The next time you send a job request, your favorited pros will be the first to have a chance to accept the request before it goes out to the live HOMEE network.
To update your payment method, follow the steps below:
1. Go to the upper right-hand corner of the app and tap the menu bar.
2. Tap on your profile picture.
3. To replace or remove your current payment method tap on the card being used.
4. To add a new credit card, tap “+ Credit Card.”
Some jobs may be bigger than anticipated. If a pro is unable to complete the job due to it being above their level of expertise, our vendor success team will contact you immediately. You will be fully refunded for the previous request and HOMEE will dispatch a new pro with the requisite experience needed to complete the job.
If you do not get contacted, please reach out to 1-855-YO-HOMEE.
When you need to add another service request while already having one ongoing, you will need to tap the “+” button located at the top left of the of your screen. This will bring you back to the home screen and allow you to send an additional request. If you have multiple requests going at once you will see them circled in the top of your screen, you will also be able to toggle between the different ongoing jobs.
Here are some options you can try:
1. Make sure you have the most up-to-date app released in the store.
2. Turn Wi-Fi OFF in Settings > Wi-Fi.
3. Turn Airplane Mode OFF in Settings > Airplane Mode.
4. Turn Cellular Data ON for Apple iOS: Settings > Cellular > Cellular Data.
5. For Android: Settings > Connections > Mobile Networks > Mobile data > Enable data.
6. In Cellular Data > Use Cellular Data
If you are still having issues, please email us at support@homeeondemand or call our support line 1- 855-YO-HOMEE.
We are actively building our provider network. To learn more and start your HOMEE application click here.
1. Search “Homee On Demand Pro” in the Apple Store or Google Play Store (depending on your smartphone).
2. Download the app.
3. Tap “SIGN UP" on the opening screen.
4. Fill out all fields. Note: the bottom field includes a button for each trade. Select each trade that applies and enter how many years of experience for each individual trade. Enter any license number that may be applicable for a certain trade.
5. Review, agree and acknowledge background check disclosure, whether you would like a copy of your background check and last read and accept terms of use last agreement.
If you are looking for more information about becoming a pro on the Homee network, head to our pro page - https://www.homeeondemand.com/pro and fill out the form at the bottom of the page.
Depending on how many countries and states you have lived in, background checks can take from two minutes to as long as a week. Military may take longer due to deployment and locations. If you are curious as to the status of your background check, email support@homeeondemand.com
Yes, you will only be able to receive jobs when you are online.
To go online you will need to have completed the following:
1. Cleared background check.
2. Added a profile picture.
3. Added deposit bank account info.
4. Selected your trades.
Note: In some states, you will need to have your own insurance to be able to accept jobs on the HOMEE network.
For providers that don't have insurance, you will be able to select into a short-term insurance policy for all HOMEE jobs. Our vendor manager's will be able to give you more information during the onboarding process.
Yes, you will need a profile picture to go online and accept jobs. It’s important to have a professional profile picture as this will be your first impression to the consumer.
Each pro is responsible for buying their own materials for each job and will be reimbursed within 72 hours.
However, if you are purchasing over $500 in materials for a Homee job, Homee will cover the cost of materials. At checkout, be sure to have the cashier call 1-855-YO-HOMEE and press 1 to speak to a Homee representative about a materials purchase.
If you are logged in and online, you will be notified through the app if you are in range of a job. Note: the app must be running in the background of your smartphone to alert you of an incoming job.
To solve this issue, tap the “HOME” button located in the menu bar. If this doesn’t work, force close the app on your device and restart.
If you are still having issues, please email us at support@homeeondemand.com or call us at 1-855-Yo-Homee.
Here are some options you can try:
1. Make sure you have the most up-to-date app released in the store.
2. Turn Airplane Mode OFF in Settings > Airplane Mode.
3. Turn Cellular Data ON for Apple iOS: Settings > Cellular > Cellular Data.
4. For Android: Settings > Connections > Mobile Networks > Mobile data > Enable data
5. In Cellular Data > Use Cellular Data
If you are still having trouble, please email us at support@homeeondemand.com or call us at 1-855-YO-HOMEE.
To add your banking info:
1. In the upper right-hand corner, tap on the menu bar.
2. Click on your profile picture.
3. Scroll down and tap on “Add Account.”
4. From here, you will be able to add, remove or change your banking account information.
No, our background check is not for credit report purposes. It’s only used for criminal activity clearance.
If the consumer does not accept the request right away, give them a call to let them know you accepted the request and that they need to confirm in order for you to start the job. To contact the consumer, click "contact owner" at the bottom right of the page.
To make yourself a business owner:
If you have your preferred bank account on file, then it will take 48-72 hours after the job is complete.
If you have not received payment for a job, please call 1-855-YO-HOMEE or email support@homeeondemand.com
To allow the HOMEE Pro app to find your location, you will need to go to your general settings on your smartphone and tap “Allow Location Access” for the HOMEE Pro app.
View our coverage map below:
We are actively building our provider network to better serve you. For real-time availability, please check in the HOMEE app.
Finding the best pros will always be our top priority. We make sure we get the best pros by examining local markets for top providers in the area. Note: All pros that register with HOMEE will go through the same background check and vetting process.
Some jobs may be bigger than anticipated. If a pro is unable to complete the job due to it being above their level of expertise, our vendor success team will contact you immediately. You will be fully refunded for the previous request and HOMEE will dispatch a new pro with the requisite experience needed to complete the job.
If you do not get contacted, please reach out to 1-855-YO-HOMEE.
When you need to add another service request while already having one ongoing, you will need to tap the “+” button located at the top left of the of your screen. This will bring you back to the home screen and allow you to send an additional request. If you have multiple requests going at once you will see them circled in the top of your screen, you will also be able to toggle between the different ongoing jobs.
Here are some options you can try:
1. Make sure you have the most up-to-date app released in the store.
2. Turn Wi-Fi OFF in Settings > Wi-Fi.
3. Turn Airplane Mode OFF in Settings > Airplane Mode.
4. Turn Cellular Data ON for Apple iOS: Settings > Cellular > Cellular Data.
5. For Android: Settings > Connections > Mobile Networks > Mobile data > Enable data.
6. In Cellular Data > Use Cellular Data
If you are still having issues, please email us at support@homeeondemand or call us at 1-855-YO-HOMEE.
To update your payment method, follow the steps below.
1. Go to the upper right-hand corner of the app and tap on the menu bar.
2. Tap on your profile picture.
3. To change, replace, or remove your current payment method tap the card being used.
4. To add a credit card, tap “+ Credit Card.”
Invoices will be provided in the app after the completion of the job. You will also receive an email with a copy of your invoice. If you are not receiving email invoices, make sure your current email is the one connected to your account. If you need to change your email, please send an email to support@homeeondemand.com and a representative will update it for you.
Yes, when you set up your property management account, you are able to onboard your preferred vendors through the app.
For more information on how HOMEE can help property managers click here
After a pro has registered and cleared background check, our Vendor Success team will set up an interview with the pro to discuss certifications and licensing.
© Copyright 2021 Homee, Inc. All rights reserved. Patent Pending. Licensed in AZ #ROC315260, CA 1038384, CT HIC.0649964 HIS.0559982, City of Chicago TGC102061, FL #CGC1512633 CAC1819471, GA GCCO006229, MA HIC#193707, NJ HIC#13VH09598500, NV 0083400, PA HIC#PA135847, TN HIC ID #9118, UT 10798602-5501, WA HOMEEI*824QL, DC HIC#420219000045, RI Registration #42827.