As a HOMEE Pro, your star rating is a crucial factor in determining the success of your business and is important in attracting new work on the HOMEE digital platform. A high rating can attract new clients, while a low rating can deter potential customers. In order to improve your rating, there are several steps you can take:
By following these steps, you can improve your star rating and attract more customers to your business. By providing high-quality work, meeting deadlines, and communicating effectively with your clients, and taking ownership of your projects, you can build a reputation as a reliable and trustworthy contractor.
Additionally, keep in mind, managing your company’s rating and public perception is a critical exercise in understanding your company’s strengths and weaknesses. Don’t be discouraged when negative interactions happen as we have learned in this business even the best performing companies have them occasionally. What separates great companies from mediocre ones is the way they respond to and resolve negative client perceptions. Perfection is never attainable and pleasing everyone is often an exercise in futility. Negative customer ratings provide an invaluable opportunity to better understand potential areas for improvement within your organization's operations.
No matter how large or small the company, continuous measurements and adjustments are required on the path to a high star rating. After all, challenging experiences are opportunities for growth and improvement. HOMEE provides not only the digital platform and tools to enable you to succeed, but also the industry’s best account management team. Do not hesitate to lean on and utilize your HOMEE Team!
About HOMEE
HOMEE is leading the digitization of property claims. HOMEE’s pioneering technology connects insurers, policyholders, and skilled service providers throughout the lifecycle of a claim. The HOMEE Digital Marketplace & Claims Management platform, in combination with a highly curated marketplace of service providers, is utilized by leading firms in the insurance sector to dramatically improve the claims experience for policyholders. HOMEE is backed by investment from leading insurance companies such as Liberty Mutual, State Farm, The Hartford, Desjardins, and Ferguson Ventures. For additional information on the HOMEE Claims platform visit www.HOMEE.com.