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Skip Accessibility Statement
At HOMEE, we are proud of the technology we create; however, our technology is only most effective if it can be accessed and used by all, including those with disabilities. Therefore, HOMEE is committed to facilitating the accessibility and usability of our website (“homee.com”), mobile applications and other digital offerings. HOMEE is in the process of implementing the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA) as its web accessibility standard. Our digital offerings will be tested on a periodic basis with assistive technology such as screen readers and screen magnifiers, and with users with disabilities who use these technologies. Please be aware that our efforts are ongoing. If at any time you have specific questions or concerns about the accessibility of any particular web page or app screen owned by HOMEE, please contact us at info@homee.com or call us toll-free at 1-855-964-6633. If you do encounter an accessibility issue, please be sure to specify the web page or app screen in your email, and we will make all reasonable efforts to make that page accessible for you.

Your Star Rating is Crucial

by Brian Swartz - Mar 17, 2023 1:20:33 PM

As a HOMEE Pro, your star rating is a crucial factor in determining the success of your business and is important in attracting new work on the HOMEE digital platform. A high rating can attract new clients, while a low rating can deter potential customers. In order to improve your rating, there are several steps you can take:

  1. Communicate effectively: One of the principal factors in determining a HOMEE Pro’s rating is their ability to communicate effectively with policy holders and HOMEE team members. Make sure to respond promptly to notification alerts in your HOMEE Pro-portal, SMS, emails and phone calls and always provide clear and detailed information about your work.
  2. Meet deadlines: Another key factor in determining a HOMEE Pro’s rating is their ability to meet deadlines. Make sure to set realistic timelines for your projects and do everything in your power to meet those deadlines. If there are issues that will affect deadlines, communicate them early and often.
  3. Deliver high-quality work: Of course, a crucial factor in determining a HOMEE Pro’s rating is the quality of their work. Make sure to use high-quality materials and take the time to ensure that the quality of your craftsmanship is done to the best of your ability.
  4. Be responsive to customer feedback: Ask your customers for feedback after you have completed a project and take their comments and suggestions into account. This can help you identify areas where you need to improve and give you a chance to address any issues before they become a problem.
  5. Be organized and professional: Be professional in your appearance, language, and work. Be organized, with all the necessary documents, insurance and permits ready. This will make your policy holders feel more comfortable and confident in your abilities.
  6. Take ownership: Own your successes and your failures. They both happen and can be important to the development of your business and customer service skills.

By following these steps, you can improve your star rating and attract more customers to your business. By providing high-quality work, meeting deadlines, and communicating effectively with your clients, and taking ownership of your projects, you can build a reputation as a reliable and trustworthy contractor.

Additionally, keep in mind, managing your company’s rating and public perception is a critical exercise in understanding your company’s strengths and weaknesses. Don’t be discouraged when negative interactions happen as we have learned in this business even the best performing companies have them occasionally. What separates great companies from mediocre ones is the way they respond to and resolve negative client perceptions. Perfection is never attainable and pleasing everyone is often an exercise in futility. Negative customer ratings provide an invaluable opportunity to better understand potential areas for improvement within your organization's operations.

No matter how large or small the company, continuous measurements and adjustments are required on the path to a high star rating. After all, challenging experiences are opportunities for growth and improvement. HOMEE provides not only the digital platform and tools to enable you to succeed, but also the industry’s best account management team. Do not hesitate to lean on and utilize your HOMEE Team!

Join the MarketplaceBecome a Pro


HOMEE is leading the digitization of property claims. HOMEE’s pioneering technology connects insurers, policyholders, and skilled service providers throughout the lifecycle of a claim. The HOMEE Digital Marketplace & Claims Management platform, in combination with a highly curated marketplace of service providers, is utilized by leading firms in the insurance sector to dramatically improve the claims experience for policyholders. HOMEE is backed by investment from leading insurance companies such as Liberty Mutual, State Farm, The Hartford, Desjardins, and Ferguson Ventures. For additional information on the HOMEE Claims platform visit www.HOMEE.com.

Topics:softwareserviceclaimsmarketplacespecialty serviceProPro Marketplace

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