Homee Careers

Order Management Coordinator- Tampa, FL

Homee, Inc. is a venture backed technology company providing premier on-demand home servicing technology, and we are looking to add to our growing team. The Order Management Coordinator will support the operations team with processes and flow which complement the overall operation of claim-related repair and home warranty service for HOMEE’s insurance affiliates. The role will help drive an enhanced customer experience and will be responsible for assisting high-performing teams who successfully deliver on all partnership commitments and business objectives.

RESPONSIBILITIES:

Coordinate property maintenance requests with property managers, find the right provider and schedule appointments with tenants
Troubleshoot issues and coordinate with team members to respond to tenant or homeowner questions or concerns
Assist with basic technical questions
Update property managers on jobs
Create and edit bids for larger projects
Provide the highest level of customer care
Update customers (including Property Managers) current status of jobs

REQUIREMENTS:

Excellent oral communication skills
Strong computer skills, ability to learn new applications quickly
Experience with conflict resolution and troubleshooting quality control issues
Construction background or knowledge of project management a plus
Bilingual a plus

Previous experience in Dispatch a plus

Previous experience in Insurance a plus

Previous experience in Customer Service a plus

DevOps Engineer- Remote

Overview

Be instrumental in the building of our AWS based cloud operations for our on-

demand home services platform with a special focus on data at scale, performance,

and resiliency. You'll be crafting unique approaches to solving difficult problems,

contributing to the continuous improvement of our engineering practices, building

infrastructure as code, in a resilient and replicable manner. You'll see your ideas

come to life as part of a growing, success-driven team. Validity values a highly

collaborative, cross-functional, positive culture, and approach to developing

products. Craftsmanship and ownership are important to us. This position involves

using advanced critical thinking to solve common issues seen in on-demand service

platforms supporting the gig economy.

We are looking for a highly reliable and very disciplined person who will remain

committed to the progress of our team and our company. The whole organization

will move faster and deliver higher quality products backed by well-written code.

Tools we use: AWS, nodejs, typescript

Responsibilities:

Help build our next generation platform based with a focus on resiliency, predictability, and scalability.
Automate and autoscale infrastructure.
Become an active participant in the cloud, platform, security, and product
roadmap conversations.
Work with the product owners to determine specification requirements
Write maintainable, well-documented code with extensive test coverage.
Recommend and perform software upgrades to optimize operational
efficiency.

Qualifications:

A passionate engineer who lives and breathes AWS cloud, infrastructure as code, CI/CD, applications at scale.
2+ years of work experience building, loving, and caring for AWS cloud operations with some combination of the skills below.
Great experience with many AWS products including but not limited to ECS, EKS, Lambda, S3, RDS, DynamoDB, etc.
Experience implementing infrastructure as code.
Experience with containerized applications.
Experience with a distributed container orchestration platform or the strong desire to immediately obtain significant experience.
Experience with any CI/CD platform and understanding the principles and best practices.
Able to geek out on monitoring, instrumentation, observability with a detective mindset.
Bonus points for mid-level programming capabilities

Nice to Have:

Experience with microservices and transport protocols such as GRPC.
Experience with Ansible, Terraform and/or Cloudformation
Familiarity with Typescript

Senior Software Engineer- Remote

Overview:

We are looking for a Senior Software Engineer to continue to build and support our core platform and APIs. You will be a key technical contributor and will help contribute to important architectural decisions. This position involves using advanced critical thinking to solve common issues seen in on-demand service platforms supporting the gig economy.

We are looking for a highly reliable and very disciplined person who will remain committed to the progress of our team and our company. The whole organization will move faster and deliver higher quality products backed by well-written code.

Responsibilities:

Analyze user needs and develop software solutions
Work with the product owners to determine specification requirements
Write maintainable, well-documented code with extensive test coverage
Recommend and perform software upgrades to optimize operational efficiency
Collaborate with other developers to design and optimize code
Build high performance and scalable server-side technologies

Qualifications:

Previous experience in software development, computer engineering, or other related fields
3+ years of professional software development experience shipping high-volume, scalable applications on a service-oriented architecture
In-depth knowledge of RESTful APIs and/or GraphQL
Familiarity with Node.js frameworks such as Express, NestJS or Hapi
Familiarity with relational databases such as MySQL, Postgres, and SQL Server
Familiarity with non-relational databases such as MongoDB, Redis, and Memcached
Thorough understanding of architectural patterns of large, high-scale web applications
Knowledge of test automation frameworks and experience in test authoring
Proven ability to self-manage but also work as part of a close-knit team using Agile development tools for tracking progress, issues, etc.

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