HOMEE Careers

• About HOMEE

HOMEE is a venture backed technology company that facilitates same-day home services for homeowners and property managers. With HOMEE, qualified electricians, plumbers, handymen, and HVAC pros are available and onsite within minutes, not days. 

Order Management Coordinator team members are responsible for the creation of all work orders placed outside of the app by property managers, staffing the jobs as needed (via scheduled release or assignment), evaluate orders prior to closing and completing the closing function following documented standards. OM Coordinator will also cross train in all other areas of order management to be able to assist their team during peak demand and absences from work.

The job requires a high degree of professionalism, excellent communication skills, strong working knowledge of the Homee Pro App, Homee Consumer App and the Homee Workshop, sound judgement in addressing business issues and the ability to multi-task in a fast-paced environment.

Responsibilities

• Creation of Homee work orders as needed to fulfill demand from property managers and other sources who may submit work orders outside of the Homee apps.
• Scheduling release of orders to the On Demand network or identifying and assigning pros to orders that must be scheduled either due to tenant or pro availability.
• Assist property managers with the implementation and management of Tenant Enabled implementations. This includes monitoring for escalation and approvals, direct communication with property manager and tenants as needed to complete service.
• Work with Manager of Order Management regarding any adjustments to work orders in need of flat rating (may be needed for specific pay agreements on a job, customer NTE, etc.).
• Audit and close work orders after ensuring all required information has been provided.
• Maintaining regular communication with pros across assigned markets to keep them engaged and online as much as possible.
• Backup for authorization of materials purchased by pros charged to a Homee account.
• Support for pro utilizing Rapid Pass
• Assist pros with resolution of consumer issues that may beyond their skill set to resolve.
• Participate in Pro Recruitment events as part of the market team – as needed

Qualifications

• Excellent oral communication skills
•  Strong computer skills, ability to learn new applications quickly
• Experience with conflict resolution and troubleshooting quality control issues
• Construction background or knowledge of project management a plus
• Bilingual a plus

Territory Manager Job Description

Territory Manager is responsible for the Homee brand in the assigned territory which consists of multiple markets in multiple states. HOMEE’s Territory Manager is responsible for establishing a professional working relationship with all commercial accounts and with the professional trades in his/her market – both independent and managed workforces. Be able to evaluate and hold the trades to the high quality standards of the HOMEE brand while on-site or remote. The TM is also responsible for support of partnership launches and subsequent work, new market launches within their territory and supporting HOMEE companywide in their areas of expertise.

The job requires a high degree of professionalism, strong team management skills, excellent customer service and communication skills, strong working knowledge of the property management/construction & home services industry, sound judgement in addressing business issues and the ability to multi-task in a fast-paced environment.

Specific duties include but are not limited to:

• Build strong working relationships with property managers in the assigned territory, addressing escalation issues and, when necessary, being onsite to oversee projects to insure full completion and customer satisfaction.
• Build and maintain a team of skilled/licensed tradesmen in your markets with the support of the Pro Recruiting team. This includes managed workforces as well as independent professionals. Meeting new MWF leaders/pros, assisting with large scale onboarding and education of pros on app enhancements and new processes as deployed.
• Bid/Estimate Oversight as needed in support of the Order Management team.
• Conduct Quality Control reviews of work done by new pros, work done for new initiatives and/or in new markets as well as intermittent checks on existing pros. Most of this will be done remotely via Zoom, Facetime or like products.
• Knowledge of building codes and licensing requirements in assigned territory
• Launch of new markets within your territory – assisting Pro Recruiting with launch events, recruiting, and establishing relationships in the new market.
• Launch of new partnership initiatives within your territory – delivering on new partnership initiatives and ensuring a smooth launch, communicating expectations to the pro network and assisting other territory leaders as partnerships expand across the HOMEE footprint.
• Managing multi-pro jobs where project coordination & sequencing is critical for overall success.
• As appropriate, serving as the SME for a given discipline within the HOMEE service offerings (Electrical, Plumbing, HVAC, General Maintenance, Project Management, General Contractor)

Homee, Inc. is a venture backed company and the premier home servicing technology application. We are looking to add to our growing team. Pro Recruiting is responsible for the acquisition of pros in designated areas as assigned by Director of Support Services.

The job requires a high degree of professionalism, ability to communicate the value proposition of Homee to potential providers, ability to persuade desired providers to engage in the Homee model, a willingness to maintain the relationship with providers and build the referral network of additional providers.

Specific duties include but are not limited to:

• Recruiting trade professionals to fulfill market requirements in new and existing markets
  • Evaluating the pro’s ability to perform the duties needed in their declared trades
  • Evaluate the pro’s ability to professionally represent Homee
  • Evaluate the pro’s references of prior work – either video/pictorial or contacting references for quality of work performed.
• Assisting trade professionals with registration via the Homee app
• Training trade professionals on the use of the Homee app
• Formal introduction of the pro to operations team members.
• Ongoing communication to existing pros of new features on the Homee Pro App, new Homee process and procedures as they are developed and new incentives as they are launched

REQUIREMENTS:

• 5+ years experience in recruiting maintenance/construction trades
• Effective communicator with customer service-oriented mindset
• Team player, self-motivated, efficient, intellectually curious, flexible, and reliable.
• Easily adapts to rapidly changing environment and demand.

PERFORMANCE AND PERSONAL QUALITIES:

• Ability to build and maintain strong professional relationships
• Contributes process improvement ideas and upholds defined standards.
• Accountability – Take personal accountability to drive decisions and outcomes across the organization.
• Flexible and eager to learn and contribute to new strategies to improve the recruiting process.

*****MUST CURRENTLY RESIDE IN AREA*****