HOMEE Careers

Market Manager is responsible for the Homee brand in the assigned market area which may consist of a region, state, city or portion of a city depending on market size. Homee’s Market Manager is responsible for establishing a professional working relationship with all commercial accounts and with the professional trades in his/her market. This role is also responsible for all work done in the market which means being able to assess property condition, engage the proper trades to complete property repairs ranging from simple handyman repairs to full property turns and renovations and be able to evaluate and hold the trades to the high quality standards of the Homee brand.

The job requires a high degree of professionalism, strong team management skills, excellent customer service and communication skills, strong working knowledge of the property management/construction & home services industry, sound judgement in addressing business issues and the ability to multi-task in a fast-paced environment.

Specific duties include but are not limited to:

• Build and maintain the local business network of commercial accounts in your market in conjunction with the Business Development Team.
• Build and maintain the team of skilled/licensed tradesmen in your market with the support of the Pro Recruiting team. This includes obtaining additional tradesmen, training and supporting them in the use of the Homee App to complete their work.
• Review work orders from property managers and work with the Order Management team to develop estimates when needed for the requested work.
• Oversee tradesman who are responsible for fulfilling work orders to ensure client satisfaction.
• Walking turns, renovations and first jobs personally to ensure quality work. Address quality, responsiveness and/or performance issues as needed.
• Effectively communicate with property managers and address questions or concerns related to the completion of jobs
• Host periodic meetings for pros to build a sense of belonging, provide training and encourage them to bring additional skilled tradesmen into the Homee network.
• Complete understanding of the Home Workshop, Pro App and Consumer App functionality to facilitate daily use of the platforms in conducting business. 
• Train and support pros on the Homee app and be a point of contact for questions or issues that arise.
• Deliver top customer service and represent the Homee brand to build relationships with existing customers and vendors

Job Description

We are looking for a Software Engineer to continue to build and support our core platform and APIs. You will be a key technical contributor and will help contribute to important architectural decisions. This position involves using advanced critical thinking to solve common issues seen in on-demand service platforms supporting the gig economy. 

We are looking for a highly reliable and very disciplined person who will remain committed to the progress of our team and our company. The whole organization will move faster and deliver higher quality products backed by well-written code.

Responsibilities:

• Analyze user needs and develop software solutions
• Work with the product owners to determine specification requirements
• Write maintainable, well-documented code with extensive test coverage
• Recommend and perform software upgrades to optimize operational efficiency
• Collaborate with other developers to design and optimize code
• Build high performance and scalable server-side technologies

Qualifications:

• Previous experience in software development, computer engineering, or other related fields
• 3+ years of professional software development experience shipping high-volume, scalable applications on a service-oriented architecture
• In-depth knowledge of RESTful APIs and/or GraphQL
• Familiarity with Node.js frameworks such as Express, NestJS or Hapi
• Familiarity with relational databases such as MySQL, Postgres, and SQL Server
• Familiarity with non-relational databases such as MongoDB, Redis, and Memcached
• Thorough understanding of architectural patterns of large, high-scale web applications
• Knowledge of test automation frameworks and experience in test authoring
• Proven ability to self-manage but also work as part of a close-knit team using Agile development tools for tracking progress, issues, etc.

HOMEE, Inc. is hiring a SaaS Client Onboarding Specialist! The SaaS Client Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new accounts. As a SaaS Client Onboarding Specialist, you will educate new customers, help solve technical problems, and ensure smooth adoption of our products and services. HOMEE prioritizes delivering an amazing customer experience and this is the first step in the process.

The ideal candidate is high energy, experienced with web-based technologies, passionate about helping customers, and excels communication via phone and email. Successful candidates will have the ability to quickly learn new technologies and communicate those concepts to customers with varying degrees of technical expertise. A collaborative approach is key as this role is expected to contribute ideas and initiate tactical improvements to the overall onboarding process.

Role and Responsibilities

• Become a HOMEE product expert
• Provide detailed account walkthroughs and assist new customers with implementation
• Clearly communicate account setup requirements and expectations with customers and key stakeholders
• Educate customers on HOMEE's software as a service offering, provider network capabilities, and best practices to simplify adoption and align expectations
• Record customer implementation needs, requests, and questions in Hubspot and communicate to key HOMEE stakeholders
• Ensure customers receive superior service
• Collaborate with the sales, finance, operations, and engineering teams
• Leverage feedback for continuous improvement to the onboarding process
• Develop a deep understanding of customers' business and operational objectives
• Listen carefully to information provided by customers and ask clarifying questions to leverage HOMEE’s software platform in the best way possible
• Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders

Position Requirements

• Bachelor’s degree preferred
• Experience with web technologies
• Excellent communication skills
• Evidence of consistently excelling at what you do
• Strong problem solving and analytical skills
• Extreme attention to detail
• Ability to work independently and manage multiple priorities
• Must be highly motivated and have a positive attitude

HOMEE, Inc. is a venture backed company and the premier on-demand home servicing technology application and we are looking to add to our growing team.

Territory Field Manager is responsible for the HOMEE brand in the assigned market. Territory Field Manager is responsible for establishing a professional working relationship with all commercial accounts and with the professional trades in his/her market. This role is also responsible for all work done in the market which means being able to access property condition, engage the proper trades to complete property repairs ranging from simple handyman repairs to full property turns and renovations and be able to evaluate and hold the trades to the high quality standards of the HOMEE brand.

The job requires a high degree of professionalism, strong project management skills, excellent customer service and communication skills, strong working knowledge of the property management/construction & home services industry, sound judgement in addressing business issues and the ability to multi-task in a fast-paced environment.

Specific duties include but are not limited to:

• Build and maintain the local business network of commercial accounts in your market in conjunction with the Business Development Team.
• Build and maintain the team of skilled/licensed tradesmen in your market with the support of the Pro Recruiting team. This includes obtaining additional tradesmen, training and supporting them in the use of the HOMEE App to complete their work.
• Review work orders from property managers and work with the Order Management team to develop estimates when needed for the requested work.
• Oversee tradesmen who are responsible for fulfilling work orders to ensure client satisfaction.
• Walking turns, renovations and first jobs personally to ensure quality work. Address quality, responsiveness and/or performance issues as needed.
• Effectively communicate with property managers and address questions or concerns related to the completion of jobs.
• Host periodic meetings for providers to build a sense of belonging, provide training and encourage them to bring additional skilled tradesmen into the HOMEE network.
• Complete understanding of the Home Workshop, Pro App and Consumer App functionality to facilitate daily use of the platforms in conducting business.
• Train and support providers on the HOMEE app and be a point of contact for questions or issues that arise.
• Deliver top customer service and represent the HOMEE brand to build relationships with existing customers and vendors.

HOMEE, Inc. is a venture backed company and the premier on-demand home servicing technology application and we are looking to add to our growing team.

Responsibilities:

• Creation of Homee work orders as needed to fulfill demand from property managers and other sources who may submit work orders outside of the Homee apps.
• Work with Ft Bragg Market Manager regarding any adjustments to work orders in need of flat rating (may be needed for specific pay agreements on a job, customer NTE, etc.). 
• Audit and close work orders after ensuring all required information has been provided.
• Maintain regular communication with pros and control the assignment of work to turn crews and those taking repair work orders with a focus on response time and deadlines of all jobs.
• Assist pros with resolution of consumer issues that may beyond their skill set to resolve. 
• Participate in Pro Recruitment events as part of the market team – as needed
• Quality Check all pro input in the app, and ensuring that the pictures are sufficient and display the full breadth of the job that was completed.
• Assisting pros with notes input in to app for work completed 
• Walk houses turned by Homee Pros and carrying out Quality Control inspections to ensure our houses are up to client standards.
• Address issues that arise with our pros and ensuring everything is being completed by pre-set deadlines
• Maintain constant communication with client’s points of contact and keeping them informed of our progress as we complete turn work and other work orders to ensure a steady flow of new work.
• Ensure pros have completed all necessary Davis Bacon paperwork weekly to prevent invoice payments backing up.
• Submit homes to client once completed and following through to get new homes assigned to Homee
• Ensure deadlines are met and all required paperwork has been submitted to the client in a timely manner and prevent delayed payments on our invoices and/or delayed job assignment.

Qualifications:

• Must be capable of clearing background check required to enter a military base. 
• High School Diploma or equivalent 
• Minimum of 2 years of experience in an administrative or dispatch role within maintenance or construction. Must have knowledge of general maintenance and construction to be able to perform onsite Quality Checks and maintain our quality of work. Hands on experience is preferred.
• Strong computer skills and experience with various software platforms
• Outstanding customer service and supervisory skills

Please note: Applicants for this role should include a link to their portfolio in their resume.

HOMEE Overview:

HOMEE, Inc. is a venture-backed company and the premier on-demand home servicing technology application and we are looking to add to our growing team. 

HOMEE offers an energetic, collaborative, and fast-paced work environment with flexible work schedules, comprehensive benefits, and unlimited paid time off.

We are comprised of a group of intelligent and inquisitive designers and developers, inspired to combine cutting edge technology with the best of on-demand service experiences. By harmonizing the two, we create best-in-class solutions connecting property owners and managers with the most qualified network of service professionals.

Job Description:

We are looking for a Senior Product Designer to create simple, innovative designs for current and future HOMEE products. You will work closely with our design, product, development, and marketing teams to understand design requirements and intent to enhance the brand personality and experience of current and future products. 

1. Lead a multi-disciplinary design team comprised of product, user-experience, brand, and design operations.
2. Collaborate with engineering, product management, data, and marketing, leadership to create holistic end-to-end experiences across domains’
3. Execute and oversee all phases of the design process such as conceptual design, storyboards, persona/scenario development, user task/interaction flow diagrams, information hierarchy, wireframes, prototypes, and high fidelity designs using sketch.
4. Identify user research needs and oversee immersive research, concept testing, and usability testing. You will continuously seek and integrate user feedback and test results to optimize solutions.
5. Collaborate with other Designers to define new processes and tools, such as Abstract, that drive efficiency in working with the Product Design organization

Tools:

• Sketch
• Abstract
• Invision

Homee, Inc. is a venture-backed technology company that facilitates same-day home services for homeowners and property managers. With Homee, qualified electricians, plumbers, handymen, and HVAC pros are available and onsite within minutes, not days. Our product team builds the mobile apps, SaaS web software, and third party integrations that make it all possible.

Job Overview

We are looking for a Data Scientist who will support our product, sales, leadership and marketing teams with insights gained from analyzing company data. The ideal candidate is adept at using large data sets to find opportunities for product and process optimization and using models to test the effectiveness of different courses of action. They must have strong experience using a variety of data mining/data analysis methods, using a variety of data tools, building and implementing models, using/creating algorithms and creating/running simulations. They must have a proven ability to drive business results with their data-based insights. They must be comfortable working with a wide range of stakeholders and functional teams. The right candidate will have a passion for discovering solutions hidden in large data sets and working with stakeholders to improve business outcomes.

Specific duties include but are not limited to:

• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
• Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies.
• Assess the effectiveness and accuracy of new data sources and data gathering techniques.
• Develop custom data models and algorithms to apply to data sets.
• Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes.
• Develop company A/B testing framework and test model quality.
• Coordinate with different functional teams to implement models and monitor outcomes.
• Develop processes and tools to monitor and analyze model performance and data accuracy.

Qualifications:

• Strong problem solving skills with an emphasis on product development.
• Experience using statistical computer languages (R, Python, SLQ, etc.) to manipulate data and draw insights from large data sets.
• Experience working with and creating data architectures.
• Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.
• Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests and proper usage, etc.) and experience with applications.
• Excellent written and verbal communication skills for coordinating across teams.
• A drive to learn and master new technologies and techniques.
• We’re looking for someone with 5-7 years of experience manipulating data sets and building statistical models, has a Master’s or PHD in Statistics, Mathematics, Computer Science or another quantitative field, and is familiar with the following software/tools:
  • Coding knowledge and experience with several languages: C, C++, Java,
  • JavaScript, etc.
  • Knowledge and experience in statistical and data mining techniques: GLM/Regression, Random Forest, Boosting, Trees, text mining, social network analysis, etc.
  • Experience querying databases and using statistical computer languages: R, Python, SLQ, etc.
  • Experience using web services: Redshift, S3, Spark, DigitalOcean, etc.
  • Experience creating and using advanced machine learning algorithms and statistics: regression, simulation, scenario analysis, modeling, clustering, decision trees, neural networks, etc.
  • Experience analyzing data from 3rd party providers: Google Analytics, Site Catalyst, Coremetrics, Adwords, Crimson Hexagon, Facebook Insights, etc.
  • Experience with distributed data/computing tools: Map/Reduce, Hadoop, Hive, Spark, Gurobi, MySQL, etc.
  • Experience visualizing/presenting data for stakeholders using: Periscope, Business Objects, D3, ggplot, etc.

Homee, Inc. is a venture backed company and the premier on-demand home servicing technology application and we are looking to add to our growing team. 

We are looking for a Mobile Application Developer to continue to build and support our mobile applications. You will be a key technical contributor and will help contribute to important mobile app decisions.

We are looking for a highly reliable, disciplined and creative person who will remain committed to the progress of our team and our company.

Responsibilities:

• Work in a professional software engineering environment, dev/stage/production release cycles and continuous integration
• Analyze user needs and develop software solutions
• Work with product owner to meet specification needs
• Write maintainable, well documented code with extensive test coverage
• Recommend software upgrades to optimize operational efficiency
• Collaborate with other developers to design and optimize code
• Collaborate with UX designers to fully understand ideas and designs provided through documentation including standards guides, wireframes, high-fidelity mockups, and presentations.
• Collaborate with software developers to implement enriching mobile applications that reflect our brand values and our users’ mental model of the system.
• Ensure that Mobile UI implementations follow best practices for supporting multiple interaction styles across different mobile OS's, screen sizes, and devices.
• Document all programming tasks and procedures
• Perform routine software maintenance
• Assist team members with trouble shooting and complex problems solving related to user interfaces.
• Effectively work with QA to investigate and solve application issues.
• Adopt the Agile mindset and follow the agreed upon processes and ceremonies.
• Invest time in ongoing development of skills through self-study or training classes.

Qualifications:

• Strong demonstrable experience developing mobile applications
• 3+ years of professional software development experience shipping high-volume, scalable applications on a service-oriented architecture
• In depth knowledge of: React Native and RESTful APIs to connect iOS and Android applications to back-end services
• Familiarity with iOS frameworks such as Core Data, Core Animation, etc., Apple and Android design principles, patterns, interface guidelines and best practices.
• Knowledge of other web technologies and UI/UX standards
• Experience with performance and memory tuning
• Familiarity with cloud message APIs and push notifications
• Thorough understanding architectural patterns of large, high-scale web applications
• Rigor in A/B testing, test coverage, and other best practices (Git, CI, Code formatting etc)
• Able to provide expert-level guidance on mobile standards, and trends
• Deadline and detail-oriented
• Proven ability to self-manage but also work as part of a close-knit team using Agile development tools for tracking progress, issues, etc.
• Strong analytical and critical thinking skills