We are hiring!

Be instrumental in the building of our AWS based cloud operations for our on-demand home services platform with a special focus on data at scale, performance, and resiliency. You'll be crafting unique approaches to solving difficult problems, contributing to the continuous improvement of our engineering practices, building infrastructure as code, in a resilient and replicable manner. You'll see your ideas come to life as part of a growing, success-driven team. Validity values a highly collaborative, cross-functional, positive culture, and approach to developing products. Craftsmanship and ownership are important to us.  This position involves using advanced critical thinking to solve common issues seen in on-demand service platforms supporting the gig economy.  

We are looking for a highly reliable and very disciplined person who will remain committed to the progress of our team and our company. The whole organization will move faster and deliver higher quality products backed by well-written code. 

Responsibilities: 

• Create Infrastructure as Code (IaC) with popular automation technologies such as Ansible or Terraform. 

• Keep infrastructure resources right sized to control cloud costs. 
  
• Create appropriate monitoring, alarms, and self-healing actions to ensure performance, reliability, and scalability of systems. 
• Implement new CI/CD pipelines to create fluid end to end deployments. 
  
• Implement new and maintain existing backup and disaster recovery procedures. 
• Create, implement, and maintain standards for common needs such as logging. 
  
• Become an active participant in the cloud, platform, security, and product roadmap conversations. 
  
• Work with the product owners to determine specification requirements
• Write maintainable, well-documented code with extensive test coverage. 

• Recommend and perform software upgrades to optimize operational efficiency. 
  
• Troubleshoot infrastructure issues and implement controls to prevent them in the future. 
  
• Participate in on-call rotation. 
  
• Assist engineers with onboarding tasks.
  
• Provide direction and assistance to other engineers as needed. 

Qualifications: 

• A passionate engineer who lives and breathes AWS cloud, infrastructure as code, CI/CD, applications at scale.
  
• 3+ years of work experience building, loving, and caring for AWS cloud operations with some combination of the skills below. 
  
• Experience with AWS services including but not limited to: CloudFormation, EC2(instances, load balancers, etc), VPC (Networking, peering, subnets, security groups, etc), RDS (MySQL and PostgreSQL), S3, ECS, CloudWatch (Logs, metrics, alarms, events, etc), IAM (strong understanding of roles, policies, and related permissions), Route53, Lambda, API Gateway. 
• Experience implementing infrastructure as code. 
  

• Experience with containerized applications.  
  
• Experience with a distributed container orchestration platform or the strong desire to immediately obtain significant experience.
  
• Experience with any CI/CD platform and understanding the principles and best practices. 
  
• Able to geek out on monitoring, instrumentation, observability with a detective mindset. 

• Bonus points for mid-level programming capabilities. 
  
• Linux administration (scripting in some shell language, updating, backups, user administration) 

Nice to Have: 

• Experience with serverless deployment strategies (blue/green or canary) for API Gateway and Lambda services.
   
  
• Experience with Ansible, Terraform and/or CloudFormation. 

• Experience working with multiple AWS accounts. 

HOMEE is a tech-enabled managed repair network specializing in small to mid-size property claims. We maintain a growing network of 18,000 registered contractors in all 50 states who specialize in interior and exterior repairs and build-backs above the slab and below the roof. 

Responsibilities:

• Assist customers, adjusters, and contractors (pros) with scheduling and execution of property repairs.
• Evaluate customer needs and match appropriate skillset to the need.
• Create and assign work orders as needed to fulfill demand.
• Review estimates for repairs for scope and pricing.
• Negotiate pricing with customers and pros as needed.
• Provide oversight of scheduled and on-demand repairs to ensure that established Service Level Agreements (SLAs) are met.
• Assist pros with resolution of customer issues that may go beyond their skill set to resolve.
• Send customer contracts for execution.
• Follow up with customers and pros to ensure repairs are completed to customer’s expectations and obtain sign-off.
• Audit and close work orders after ensuring all required information has been provided.
• Successfully mitigate and resolve repair job escalations.
• Receive, manage, and resolve warranty requests.
• Keep system up to date with the current statuses.
• Learn HOMEE technology and products.
• Authorize material purchases.

Requirements:

• Excellent communication skills with the ability to effectively communicate with different audiences.
• Sound judgement in addressing business issues.
• Sense of urgency to ensure that tasks are completed on time.
• Strong organization and time management skills.
• Desire to seek out the most efficient and effective way to solve problems and complete tasks.
• Ability to use technology (computer and mobile) to effectively communicate via email, phone and text.
• Experience in construction and/or Property & Casualty insurance is preferred.

The Pro Recruiting Representative is responsible for the acquisition of contractors in designated Homee markets.

The job requires a high degree of professionalism, ability to communicate the value proposition of Homee to potential contractors, ability to persuade desired contractors to engage in the Homee model, a willingness to maintain the relationship with contractors and build the referral network of additional contractors.

Specific duties include but are not limited to:

• Monitor and manage new contractor leads through Homee’s platforms recruiting them into the Homee program and into onboarding process.
• Presents Homee program opportunities to potential network contractors via telephone; with focus on cold calls, following up on referrals/leads.
• Utilizes various software programs to locate contractor information and document contractor information.
• Sends marketing materials and applications to prospective contractors related to programs as needed.
• Documents recruiting activity and progress in automated systems.
• Evaluates the contractor’s ability to perform the duties needed in their declared trades.
• Evaluate the contractor’s ability to professionally represent Homee.
• Evaluate the contractor’s references of prior work – either video/pictorial or contacting references for quality of work performed.

• Bachelor’s degree or a combination of education and experience. 2 years of customer service experience and/or sales and marketing cold calling experience is preferred.
• Excellent written, verbal and oral communication skills.
• Excellent interpersonal skills.
• Highly proficient and advanced computer skills.
• Highly proficient and advanced internet navigation skills.
• Excellent attention to detail and organizational skills.
• Excellent time management abilities.