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Home warranty claims just went digital.

With HOMEE’s integrated desktop and mobile solution, home system and appliance repairs are handled quickly and seamlessly—without a large call center.

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HOMEE connects homeowners directly with service providers. Everyone wins.

Home Warranty Companies

  • Oversight of all service requests
  • Easy-to-use service order management software
  • Visibility into performance of in-house maintenance techs
  • Solutions for emergency maintenance issues

Homeowners

  • Easy way to submit claim service requests
  • Timely response and resolution
  • Visibility into status and progress
  • Flexibility to fit into their schedules

Expect more with HOMEE.

More Control

  • Streamlined claims process management
  • Real-time insights
  • HOMEE’s network of background-checked providers (where available)

Happier Homeowners

  • Easy, app-based solution
  • Complete visibility on service request status
  • Convenient service scheduling

How it Works

Homeowner Places Request

Homeowner Places Request

Homeowners place service requests through the HOMEE app at their convenience without the need for scheduling. After entering photos and notes, homeowners request the service type needed and request claim manager approval.

Manager Approves Request

Manager Approves Request

Claims manager reviews and authorizes the work order or changes service type needed, then assigns the job to in-house maintenance techs, a preferred network, or the open HOMEE network.

Work is Routed

Work is Routed

Once approved by the claims manager, homeowner places the request for a Pro at their convenience. If using in-house staff or a preferred network, the job is queued for the next available tech. If using the open HOMEE network, the right Pro is immediately dispatched to the job and the claims manager maintains oversight with real-time GPS tracking.

Work is Completed

Work is Completed

When the pro arrives, they will start the project timer and begin work. If using the open HOMEE network, work is charged at a by-minute rate set by HOMEE. If a HOMEE pro needs to leave to pick up materials, the job pauses and will start again when they return. When the job is complete, all labor and material charges are added to the invoice, along with before and after photos and notes.

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